New incident report
Incident Report Number: 2023-6750
Registrant Reference Number: 3704597
Registrant Name (Full Legal Name no abbreviations): S.C. Johnson and Son, Limited
Address: 1 Webster Street
City: Brantford
Prov / State: ON
Country: Canada
Postal Code: N3T 5R1
Human
Country: CANADA
Prov / State: ONTARIO
PMRA Registration No. 23487 PMRA Submission No. EPA Registration No.
Product Name: OFF! Deep Woods For Sportsmen I Insect Repellent, 230g [Canada]
Yes
Unknown
Site: Personal use / Usage personnel
Unknown
Data Subject
Sex: Female
Age: >19 <=64 yrs / >19 <=64 ans
System
<=30 min / <=30 min
No
No
Non-occupational
Application
What was the activity? Please refer to field 13 on Subform II or field 17 of subform III for a detailed description regarding the activity
None
Skin
Unknown / Inconnu
<=30 min / <=30 min
8/29/2023 Email from consumer: Hello. Me and my brother used a bottle of off yesterday going into the woods. We sprayed our arms legs back shoulders and faces. During our hike we noticed the paint from our phone cases colors where melting off. My electronic cigarette colors and materials melted off. My nail polish on my fingers and toes also melted off! I'm very concerned this happened not only ruined my items but how can this stuff be safe on people's skin if it melts paint and materials? 9/5/2023 Callback from consumer. Caller reports she and her brother used the product on about 08/26-08/27/2023. They both experienced numb lips with product use. They must have touched their mouth/lips when the product was on their hands. The symptoms happened several times between 08/26/2023-08/27/2023. Each time the symptoms resolved without treatment within about 5-15 minutes. They have not had symptoms since 08/27/2023.Her primary reason for calling was some property was damaged. She was at work and will callback with additional information. 9/19/2023 Consumer reporting that she and her brother experienced numbness when some of the product came into contact with their lips. She and her brother began using it for the first time on approximately 08/22/23. That day they both applied the product while outside for a deep woods nature hike by spraying the product on their body and face. Within a few minutes their lips began to go numb. She said it was pretty concerning and described it as feeling like her lips were numb from dental work. After hiking for about 10 minutes, the symptoms resolved on their own. As they continued to hike, if they rubbed their face or touched their lip, the sensation would return and resolve in the same way as before. She states this happened about 2-3 times in all. They have not used the product again and they have remained asymptomatic. They have used other Off! products in the past and have never experienced this before. No further information is available.
Minor
The information contained in this report is based on self-reported statements provided to the registrant during telephone Interview(s). These self-reported descriptions of an incident have not been independently verified to be factually correct or complete descriptions of the incident. For that reason, information contained in this report does not and can not form the basis for a determination of whether the reported clinical effects are causally related to exposure to the product identified in the telephone interviews.
Data Subject
Sex: Male
Age: >19 <=64 yrs / >19 <=64 ans
System
<=30 min / <=30 min
No
No
Non-occupational
Application
What was the activity? Please refer to field 13 on Subform II or field 17 of subform III for a detailed description regarding the activity
None
Skin
Unknown / Inconnu
<=30 min / <=30 min
8/29/2023 Email from consumer: Hello. Me and my brother used a bottle of off yesterday going into the woods. We sprayed our arms legs back shoulders and faces. During our hike we noticed the paint from our phone cases colors where melting off. My electronic cigarette colors and materials melted off. My nail polish on my fingers and toes also melted off! I'm very concerned this happened not only ruined my items but how can this stuff be safe on people's skin if it melts paint and materials? 9/5/2023 Callback from consumer. Caller reports she and her brother used the product on about 08/26-08/27/2023. They both experienced numb lips with product use. They must have touched their mouth/lips when the product was on their hands. The symptoms happened several times between 08/26/2023-08/27/2023. Each time the symptoms resolved without treatment within about 5-15 minutes. They have not had symptoms since 08/27/2023.Her primary reason for calling was some property was damaged. She was at work and will callback with additional information. 9/19/2023 Consumer reporting that she and her brother experienced numbness when some of the product came into contact with their lips. She and her brother began using it for the first time on approximately 08/22/23. That day they both applied the product while outside for a deep woods nature hike by spraying the product on their body and face. Within a few minutes their lips began to go numb. She said it was pretty concerning and described it as feeling like her lips were numb from dental work. After hiking for about 10 minutes, the symptoms resolved on their own. As they continued to hike, if they rubbed their face or touched their lip, the sensation would return and resolve in the same way as before. She states this happened about 2-3 times in all. They have not used the product again and they have remained asymptomatic. They have used other Off! products in the past and have never experienced this before. No further information is available.
Minor
The information contained in this report is based on self-reported statements provided to the registrant during telephone Interview(s). These self-reported descriptions of an incident have not been independently verified to be factually correct or complete descriptions of the incident. For that reason, information contained in this report does not and can not form the basis for a determination of whether the reported clinical effects are causally related to exposure to the product identified in the telephone interviews.